What are Buzz Sessions?
Groups of Albert users can take part in weekly Buzz Sessions which are set up by a manager to help improve knowledge in weak areas. There are 3 types of Buzz session, Store Buzz, Solo Buzz and Custom Buzz. During a Store Buzz session the weakest questions from the previous week are asked.
The manager has to ask the questions to the group and the staff need to buzz in on their own devices. The manager picks whoever was fastest to answer. If they get it wrong, it's open again to the team to buzz in until someone gets it right.
You will need at least 3 people involved in a buzz session, including the manager.
How do I set up a Group Buzz Session?
You'll need to have permission to set up Buzz Sessions. This is usually Managers or higher.
A Group Buzz Session is a session carried out at a particular store. The weakest questions are asked from the previous week. Group Buzz sessions earns XP for the whole store. See this article for more information on XP and leaderboard.
Open the Albert app and navigate to 'Buzz' on the profile screen.
Select 'Group Buzz'.
Invite other users to join by tapping the buzz to open.
When everyone has their buzzers ready the manager can choose to start the buzz session.
The manager reads out the questions and the users need to buzz if the know the answer.
The user who was the quickest to buzz shares the answer for the manager to tap.
Continue until all the questions have been completed.
How do I set up a Custom Buzz Session?
Custom Buzz sessions are where managers can create their own custom questions. This feature is useful if a Store Manager for example, wants to test their staff on particular things.
Open the Albert app and navigate to 'Buzz' on the profile screen
Select 'Custom Buzz'
You will be asked to create questions for your Buzz session. You can create as many as you like. You'll need to enter two incorrect and one correct answer
When all the questions have been added you can invite other users to join to take part
Once all the users have joined you can begin
The manager reads out the questions and the users need to buzz if the know the answer
The user who was the quickest to buzz can tap the correct answer on the iPad
Continue until all the questions have been completed
The fastest user to buzz can shout out the answer to the group
For a Solo Buzz you only need one person to complete it. They will get asked the questions as normal but there is only one person answering. This is so that users in location types without team mates don't lose out on the XP. In the CMS you can enable Solo Buzz for any location types you wish, under the 'Location Types' section of 'Locations'.
What points do I get for taking part in a Buzz Session?
For a Solo Buzz or Group Buzz everyone in the store where it has taken place will receive 1000 XP. You can complete the buzz many times in a week, but only 1000 XP will be awarded.